When it comes to onboarding, so many employers think it’s perfectly OK to show new staff how to find the fire exit, toilet and kettle and then hand them a 'staff manual' to read, or point them at a (dated) intranet.
After all, that’s ‘user driven learning’ right?
Wrong. It’s lazy. It tells new team members they're nothing special and that it's OK to take their time getting up to speed. They don't really matter ... yet.
When we start a new job, it's not unusual to be shunted from reluctant new colleague to reluctant new colleague. They'll show us systems we don't understand and tell us things we instantly forget.
Nobody expects us to be productive. Not at first.
It’s only a few weeks in that we start to learn stuff and earn our keep.
It shouldn’t be like this.
Well-designed induction plans tell new team members what you’re about and how they fit in. They help turn new staff from seat fillers into active learners from day one.
How to get induction wrong
It isn’t good enough to copy your ‘staff manual’ onto a web page. That's not the same as having 'an elearning strategy'.
Your induction plan should engage the new team member. It's their first bit of training. Their first experience of what it means to work with you.Does their new job really matter so little that you couldn't spare time to get things right.
How to get induction right
Ask the people doing the job already. Create real world content, don't show someone the health and safety manual or the company policy on email use. Day one is not the place to lay down the law.
Understand your new member of staff. Watch how they learn without standing over them. Set them to work on a system that monitors progress and flags up when they struggle. Reward progress with recognition. Show them they matter, that you took them on for a reason.
Prove that you anticipated their arrival, and cared enough to share the sort of information that others wish they’d known.
How we help onboard your new team members
To create a product that makes new staff feel immediately at home, we:
- Ask the right questions so that we understand what makes you tick
- Talk to your team to see what matters in their work place
- Suggest ways to fill the gaps that we uncover
- Design accessible learning content that is easy to maintain
- Create a re-usable resource that quickly saves you money
- Help turn new staff into valuable employees within days not months